Returns & Refund Policy

Thank you for shopping with us.

We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your options and responsibilities.1. Return Window & Change of Mind We accept returns for both buyer's remorse (change of mind) and defective products.

  • Return Window: You must request a return within 30 days of your order's delivery date.


  • Condition: To be eligible for a return, items must be unused, unwashed, in their original packaging, and in the same condition that you received them.

    2. Return Shipping Costs & Responsibilities Who pays for return shipping depends on the reason for the return:

  • Change of Mind Returns: The customer is fully responsible for paying all return shipping costs. Return shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • Defective, Damaged, or Incorrect Items: If you receive an item that is defective, incorrect, or damaged during transit, please contact us immediately at sales@nzlights.co.nz with photos of the issue.

    3. In these cases, we will cover the return shipping costs or provide a prepaid shipping label.


Restocking Fees & Non-Refundable Items

  • Restocking Fees: Returns for non-defective items (change of mind) are subject to a 30% restocking fee, which will be deducted from your final refund.

  • Non-Refundable Items: Special orders (indent items) are final sale and cannot be returned or refunded unless they arrive damaged or defective.


4. How to Start a Return

  1. Email our customer support team at sales@nzlights.co.nz with your order number and the reason for your return.

  2. If your return is approved, pack the item securely in its original packaging.

  3. Mail your return package to our physical address. 744 Halswell Junction Rd, Christchurch 8042



5. Refund Processing Once your return is received, inspected, and processed by our team, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund (minus any applicable restocking fees or shipping deductions) will be processed automatically back to your original method of payment within 5–7 business days.