Shipping, Return & Refund Policy

Our shipping method, Return & Refund policy is explained below,

• Order processing times. After an order is placed, it will take approx. 1-2 business days to get it ready & shipped. (Orders received after 5pm will be processed the next business day).
  
  
• Shipping Info. We send most of our orders with NZ Post, Post Haste courier service from Christchurch, New Zealand.
  
  If you require any particular light such as medical lamps etc. in urgency, please let us know and we can make an overnight delivery at added cost.
  
  All our New Zealand order confirmation comes with tracking details for your peace of mind.
  
  
• Shipping costs. All general orders get shipped at flat shipping rate.
  
  Any odd sized light orders e.g. lights in bulk or bigger in lengths such as fluorescent lights length exceeding 1meter will incur an addition shipping cost due to its size.
  
  We will communicate with you prior to sending the order to be on the same page with you in regards with cost & delivery time.
  
  
• Local pick-up option. We are based in Christchurch, New Zealand and allow a free pick-up option from local South Christchurch area.
  Please communicate with us if you like to use " Free Pick Option "
  
  
• Returns & Refund Policy. 

  
  Return (if applicable)
  
  We only return items if they are defective, sent wrong items or damaged.
  If you need to exchange it for this reason, please send us an detailed email as soon as you received an order or within 5 days.
  
  If the To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  
  Refunds (if applicable)
  
  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  We will also notify you of your refund.
  
  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  
  Please note:- You will be responsible for paying for your own shipping costs for returning your item.
  
  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  
  Indent items, ie those that have been special ordered in for you, are not refundable.
  
  Returns for non-defective stock will be subject to a 30% restocking fee.
  
  General terms & conditions apply for any issues arise that are not mentioned above.