Shipping, Return & Refund Policy

Shipping & Return Policy

Order Processing:
Orders are processed within 1-2 business days. Orders placed after 5 PM will be processed the following business day.

Shipping Method:
We ship most orders via NZ Post or Post Haste courier from Christchurch, New Zealand.

Expedited Shipping:
Need a light urgently? Let us know, and we can arrange overnight delivery (additional charges may apply).

Tracking:
All New Zealand orders include tracking details for peace of mind.

Shipping Costs:

• General orders ship at a flat rate.

• Oversized or bulk items (e.g., fluorescent lights over 1 meter) may incur additional shipping charges. We’ll confirm the cost and delivery time before dispatch.

Local Pickup:
Free local pickup is available from South Christchurch. Please contact us in advance to arrange this option.

Returns & Refund Policy

Returns (if applicable):
We accept returns only for defective, incorrect, or damaged items. If you wish to exchange an item for this reason, please email us within 5 days of receiving your order.
To be eligible, items must be unused, in original packaging, and in the same condition as received.

Refunds (if applicable):
Once your return is received and inspected, we’ll notify you via email about your refund status. If approved, the refund will be processed to your original payment method.
Note: You are responsible for return shipping costs. Shipping fees are non-refundable, and return shipping costs will be deducted from your refund.

Non-refundable Items:

• Special orders (indent items) are not refundable.

• Non-defective returns are subject to a 30% restocking fee.